Refund and Returns Policy for Elite Bath Designs
Effective Date: January 16, 2025
At Elite Bath Designs, we strive to provide high-quality products and services. We want you to be fully satisfied with your purchase. If for any reason you are not completely satisfied, please review our Refund and Returns Policy below.
1. Returns
We accept returns for products purchased directly from elitebathdesigns.com under the following conditions:
- Eligibility: Returns are accepted within 30 days of the delivery date.
- Condition of Items: Products must be unused, in original condition, and in the original packaging. Any items that have been installed, altered, or damaged by the customer are not eligible for return.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Custom-made or special order products
- Items marked as final sale or clearance
- Installed or used products
3. Refunds
Once we receive and inspect your return, we will process a refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account.
- Restocking Fees: A restocking fee of up to 15% may apply for returned items, except in cases where the return is due to a defect or our error.
- Shipping Fees: Shipping charges are non-refundable unless the return is due to our error or a defective product.
4. Exchanges
If you received a defective or damaged item, please contact us immediately at info@elitebathdesigns.com for assistance with a replacement or exchange.
5. Damaged or Defective Items
If your product arrives damaged or defective:
- Contact Us: Please notify us within 7 days of receiving the damaged or defective item.
- Provide Photos: Send photos of the damage or defect along with your order number to info@elitebathdesigns.com.
- Resolution: We will work with you to resolve the issue by offering a replacement or issuing a full refund.
6. How to Return an Item
To return an item, please follow these steps:
- Contact us at info@elitebathdesigns.com to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item back to the address provided by our customer service team.
- You will be responsible for return shipping costs, unless the return is due to a defective or incorrect product.
7. Exclusions
This policy applies only to purchases made through our website, elitebathdesigns.com. If you purchased a product from an authorized reseller, please refer to their return policy.
8. Changes to This Policy
We may update or modify this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.
9. Contact Us
If you have any questions about this policy or need assistance with a return or refund, please contact us:
Elite Bath Designs
4599 Thorn Street,
Garden Grove, California, United States
Phone: 307-621-0431
Email: info@elitebathdesigns.com
